Inbound Trial Follow-up — Call Script
Variant A
Opening
Hey [NAME], it’s [YOUR NAME] from Grow It Local. I’m just calling to see how your first week on GIL+ is going — have you had a chance to poke around yet?
Discovery Questions
- What made you sign up for the trial? Was there something specific you were looking to grow?
- Have you checked out the seed deliveries or the shop yet?
- Are you growing in a backyard, balcony, or something else?
Value Proposition
That’s great to hear. So one thing a lot of new members don’t realise straight away is the shop discount — you’re getting 15% off everything while you’re on trial, and that stays if you stick with Base at $99 for the year. Most members find the seeds and one or two bundle purchases pay for the membership pretty quickly.
Close
I won’t keep you — just wanted to make sure you knew what was available. If you’ve got any questions about what to plant this season or which bundle might suit you, just reply to any of our emails and we’ll point you in the right direction. Happy growing!
Variant B
Opening
Hi [NAME], [YOUR NAME] here from Grow It Local. I saw you started a trial recently — welcome aboard! I wanted to quickly check in and see if you’ve had a chance to explore.
Discovery Questions
- What’s your garden setup like at the moment? Big backyard or more of a balcony situation?
- Have you grown anything before, or is this your first crack at it?
- Was there a particular product or bundle that caught your eye?
Value Proposition
Nice one. Look, the thing I hear most from new members is that they wish they’d found us sooner. The quarterly seed deliveries are a favourite — four times a year, heirloom seeds turn up at your door, and you don’t have to think about what to plant. Plus with 15% off the shop, a couple of orders and the membership’s basically paid for itself.
Close
Anyway, I’ll let you get back to it. If you need any help choosing a bundle or figuring out what to plant right now, just give us a shout. Enjoy the trial!
Variant C
Opening
G’day [NAME], it’s [YOUR NAME] calling from GIL. Thanks for giving the trial a go — how’s it all looking so far?
Discovery Questions
- Have you had a look at the growing guides or the expert content yet?
- What part of Australia are you in? That’ll help me point you to the right seasonal stuff.
- Is there anyone else in the household who’s into the garden, or is this your thing?
Value Proposition
Oh perfect. So for your area, the seasonal planting calendar is going to be really handy — it tells you exactly what to plant and when, based on your climate zone. And the community side of things is what most people love. Costa and the other experts do regular content, and there’s a real sense of people sharing what they’re growing.
Close
Look, no pressure at all on the trial — have a good explore and see if it’s for you. The team’s here if you need anything. Happy growing!